RMAA.ONLINE complies with the State and Commonwealth Privacy Laws including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (“Privacy Law”). RMAA.ONLINE is committed to your privacy and to continue providing services in a confidential and safe manner.
Personal information is defined by the Privacy Act 1988 (Cth) as “information or an opinion about an identified individual, or an individual who is reasonably identifiable: (a) whether the information or opinion is true or not; and (b) whether the information or opinion is recorded in a material form or not.”
The information collected from Clients is required in order to provide the personalized migration-related Services and to improve our services at RMAA.ONLINE.
Generally, the only personal information RMAA.ONLINE collect about you is that which you choose to tell us, or which you authorise RMAA.ONLINE to obtain.
The type of information RMAA.ONLINE collect may include: Your name, address, telephone number, billing information (if purchasing services) and demographic date (non-sensitive information only).
How RMAA.ONLINE collect and hold your personal information
Where possible, RMAA.ONLINE will collect your personal information directly from you.
Personal and sensitive information may be collected from you when you provide it to RMAA.ONLINE directly.
RMAA.ONLINE has established appropriate physical, electronic and managerial procedures to safeguard any information RMAA.ONLINE collect. This helps prevent unauthorised access, maintains data accuracy and ensures that the information is used correctly.
All data transferred to and from the RMAA.ONLINE servers is encrypted and a firewall is in place to prevent intrusion. All data stored within the RMAA.ONLINE systems is designed to only be able to be accessed by authorised staff members and the hosting facility.
RMAA.ONLINE will receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use “cookies” and we obtain certain types of information when your Web browser accesses RMAA.ONLINE.
Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser to enable our systems to recognize your browser and to provide information such as the country and region you are accessing our website from, duration of your visit, etc.
The purpose for which RMAA.ONLINE collect, hold, use and disclose personal information.
RMAA.ONLINE collect personal information that RMAA.ONLINE consider relevant, and which is outlined in your written authority, for the purpose of providing RMAA.ONLINEs services. Sensitive information, in most cases, can only be disclosed with your written consent. Any personal information collected about an individual will not be used or disclosed for the purposes of direct marketing unless the individual has given RMAA.ONLINE consent to do so.
Some of the ways RMAA.ONLINE use personal information include to:
∆ personalise your service
∆ communicate with you and others as part of RMAA.ONLINEs core business
∆ send you information regarding changes to RMAA.ONLINEs policies, other terms and conditions, on-line Services and other administrative issues
∆ enable RMAA.ONLINE to provide a product or service
∆ allow RMAA.ONLINE to track your service history
∆ prevent, detect and investigate crime, including fraud and money laundering, and analyse and manage other commercial risks
∆ verify information you have given to RMAA.ONLINE
∆ carry out market research and analysis, including satisfaction surveys
∆ resolve complaints, and handle requests for data access or correction
∆ comply with applicable laws and regulatory obligations (including laws outside your country of residence), such as those relating to anti-money laundering, sanctions and anti-terrorism
∆ comply with legal process and respond to requests from public and governmental authorities (in outside your country of residence)
∆ establish and defend legal rights protect RMAA.ONLINEs operations, RMAA.ONLINEs rights or property, you or others and pursue available remedies or limit RMAA.ONLINEs damages
To whom does RMAA.ONLINE disclose your personal information?
RMAA.ONLINE may disclose the Client’s personal or sensitive information (as defined in the Privacy Act):
• to regulatory authorities;
• where the law requires us to do so; and
• where the Client consents for us to do so
Credit Card Details
RMAA.ONLINE does not store credit card numbers in RMAA.ONLINE’s system. Your credit card details will be passed to the payment gateway as soon as they have been collected.
RMAA.ONLINE’s website may contain links to other websites. When you access these links RMAA.ONLINE recommend that you read the website owner’s privacy statement before disclosing your personal information. RMAA.ONLINE does not accept responsibility for inappropriate use, collection, storage or disclosure of your personal information collected outside RMAA.ONLINE’s website.
How an individual access their personal information held by RMAA.ONLINE
If an individual wishes to exercise their rights of access or alternatively has any questions or believes that any personal information held by RMAA.ONLINE is incorrect or incomplete, the individual can write to RMAA.ONLINE’s Privacy Officer at the address below.
RMAA.ONLINE will then take all reasonable steps to correct the information or if necessary discuss alternative actions with the individual.
Personal information will only be released to the individual directly, unless RMAA.ONLINE are provided with a written, signed authority by individuals to provide it to a third party.
Updating your personal information
You may ask RMAA.ONLINE to update, correct or delete the personal information RMAA.ONLINE hold about you at any time by contacting the Privacy Officer as specified below. RMAA.ONLINE will take reasonable steps to verify your identity before granting access or making any corrections to or deletion of your information.
RMAA.ONLINE also has obligations to take reasonable steps to correct personal information RMAA.ONLINE holds when RMAA.ONLINE is satisfied that it is inaccurate, out- of-date, incomplete, irrelevant or misleading for the purpose for which it is held. If you wish to update your personal information, please use the contact details below.
How to contact RMAA.ONLINE regarding privacy
If an individual would like to make further inquiries or complain about a breach of the Australian Privacy Principles, or complain about a registered Australian Privacy Principles code (if any) that may relate RMAA.ONLINE’s business, the individual can contact RMAA.ONLINE’s Privacy Officer at the address:
RMAA.ONLINE will take all complaints regarding privacy of information seriously. RMAA.ONLINE will respond to any requests, questions, or complaints as soon as possible in a reasonable time frame.
In this document, “RMAA.ONLINE” means RMAA.ONLINE and any related body corporates within the meaning of the Corporations Act 2001 (Cth).
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